Shipping, Warranty, Repairs, Cancellation and Refund Policy

Shipping, Warranty and Repair, Cancellations and Refunds Policy – Yaniv Fine Jewelry

 

Shipments

We ship orders to any destination in Israel. We also ship orders to every destination outside Israel, except for countries with which trade is prohibited by law and countries that are subject to an embargo. Alternatively, a customer may collect the product from our store at 113 Ben-Yehuda Street, Tel Aviv, by prior coordination with our customer service on WhatsApp at the number +972-52-232-6268.

 

• The shipment is delivered securely by a courier to the customer’s home.

 

• A product that is not personalized and is not a special size will be delivered to the customer within seven to ten business days after we receive confirmation of payment from the credit card company.

 

• A product that is a personalized or a special size will be delivered to the customer within seven to twenty business days after we receive confirmation of payment from the credit card company.

 

• For shipments outside Israel, the customer is responsible for directly paying all the following to the relevant service provider: release from customs and delivery to the customer, fees and taxes that apply to the products entering the customer’s destination country, storage fees and any other expense that may apply because of a delay in the release of the product from customs in the customer’s destination country. Yaniv Fine Jewelry does not collect these fees and taxes from the customer.

 

• If the shipping company cannot deliver the shipment to the destination for any reason, we will notify the customer and work to find an alternative solution that is acceptable to both parties.

 

• We are not responsible for delays in the delivery of the products resulting from events that are not within our control, such as malfunctions, delays, strikes, malfunctions in the computer system or telephone systems that disrupt the purchase process, malfunctions in the email service, or reasons of force majeure.

 

 

Warranty and repairs

 

• For three years after the purchase of the product, we will provide a warranty, at no cost to the customer, for repairs of product manufacturing defects and damage caused by reasonable and ordinary use of the product. Determination of the reason for the defect or damage is made at our professional discretion.

 

• For other repairs, we offer a chargeable repair service according to the nature of the requested repair. We will provide the customer with a price quote for the repair, for the customer’s approval, before making the repair.

 

• The warranty and repair service is only intended for our customers and is conditional upon the production of an original tax invoice of the purchase from this site.

 

 

Cancelling a purchase

A customer may cancel a purchase made through the site, except for a product that was specially manufactured for the customer (including an inscription) or that was manufactured with a special jewelry size for the customer.

 

Cancellation as explained above is allowed within 14 days of the customer’s receipt of the product. However, a customer with a disability, a senior citizen or a new immigrant may cancel the purchase within four months of the date of the customer’s receipt of the product, provided that the customer presents to us a suitable certificate regarding their disability, senior citizen or a new immigrant status.

 

To cancel the purchase, the customer must send us a cancellation notice by email to the address [email protected] or by WhatsApp message to customer service, which is available at the number+972-52-232-6268.

 

In order to process the cancellation request, the cancellation notice should include the following details:

1. The customer’s full name and address.
2. The number of the original tax invoice that the customer received with the product.
3. The date on which the customer received the product.
4. An explanation of the reason for the cancellation: is the customer cancelling because of a defect in the product, non-conformity between the product that was ordered and the product that was delivered, a failure to deliver the product on the date specified in the contract or any other breach of the purchase agreement. In these cases, the precise reason should be stated. Alternatively, if the customer is canceling because they changed their mind about the purchase, the customer should simply state this and does not need to provide further details.
5. A customer with a disability, a senior citizen or a new immigrant who wishes to cancel the purchase within four months of the date of receiving the product needs to attach to the cancellation request a photocopy of a suitable certificate that indicates this.

 

After we receive the customer’s cancellation notice, we will send the customer detailed instructions on what the customer should do to return the product to us and receive a refund. In any case, the customer can return the product and receive a refund only if the product’s condition is exactly as the customer received it, the product was not used at all and it is repackaged in its original packaging.

 

If the purchase is canceled because of a defect in the product, non-conformity between the product that was ordered and the product that was delivered, a failure to deliver the product within the time determined in the contract or any other breach of the purchase agreement, we will coordinate with the customer a method for collecting the product through a courier on our behalf, at our expense.

 

If the transaction is canceled for any other reason, we will instruct the customer on the recommended method to send the product back to us. The customer is responsible both for handing the return of the product to us and for the costs of doing so. If the customer prefers, we will offer to handle this ourselves by collecting the product from the customer, and the costs of this return shipment to us will be charged to the customer by deducting it from the refund payable to the customer.

 

 

Cash refund following a cancellation of a purchase

 

After cancellation of the purchase, we will refund to the customer the payment made, by cancelling the credit charge or issuing a refund to the credit card charge. We will deliver to the customer a copy of the notice canceling the charge or of the notice of the refund issued. We shall do this within 14 days of receiving the notice from the customer about the cancellation of the purchase, but only after the product has been returned to us in its original packaging, we have examined that it has no defect (unless the customer is returning the product to us because of a defect), and we have verified that the product was not used.

 

We will not charge the customer a cancellation fee and will provide a full refund for the return of products, except for the cost of sending the product back (and if the customer sends the product back from abroad, also the cost of release from Israeli customs), for which the customer will be liable. However, if the cancellation is because of a defect, non-conformity between the product that was ordered and the product that was delivered, a failure to supply the product within the time determined in the contract or any other breach of the purchase agreement, the return shipping cost will be at our expense.