Shipping, Warranty, Repairs, Cancellation, and Refund

Shipments

Free shipping!

The shipment is delivered securely by a courier to the customer’s home.

Alternatively, a customer may collect the product from our store at 113 Ben-Yehuda Street, Tel Aviv, by prior coordination with our customer service, through the email address info@yanivjewelry.co.il or by sending a WhatsApp message to the number +972-52-232-6268.

For shipments outside Israel, the customer is responsible for directly paying all the following to the relevant service provider: release from customs and delivery to the customer, fees, and taxes that apply to the products entering the customer’s destination country, storage fees, and any other expense that may apply because of a delay in the release of the product from customs in the customer’s destination country. Yaniv Fine Jewelry does not collect these fees and taxes from the customer.

Delivery times

A product that is not personalized and is not a special size will be delivered to the customer within seven to ten business days.

A product that is a personalized or a special size will be delivered to the customer within seven to twenty business days.

Cancelling a purchase & Cash refund

We will not charge the customer a cancellation fee and will provide a full refund for the return of products, except for the cost of sending the product back (and if the customer sends the product back from abroad, also the cost of release from Israeli customs), for which the customer will be liable.

Cancellation is allowed within 14 days of the customer’s receipt of the product.

The customer can return the product and receive a refund only if the product’s condition is exactly as the customer received it, the product was not used at all, and it is repackaged in its original packaging.

We will instruct the customer on the recommended method to send the product back to us.  If the customer prefers, we will offer to handle this ourselves by collecting the product from the customer, and the costs of this return shipment to us will be charged to the customer by deducting it from the refund payable to the customer.

A customer may cancel a purchase made through the site, except for a product that was specially manufactured for the customer (including an inscription) or that was manufactured with a special jewelry size for the customer.

Warranty and repairs

For three years after the purchase of the product, we will provide a warranty, at no cost to the customer, for repairs of product manufacturing defects and damage caused by reasonable and ordinary use of the product. Determination of the reason for the defect or damage is made at our professional discretion.

For other repairs, we offer a chargeable repair service according to the nature of the requested repair. We will provide the customer with a price quote for the repair, for the customer’s approval, before making the repair.

The warranty and repair service is only intended for our customers and is conditional upon the production of an original tax invoice of the purchase from this site.

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Shipping, Warranty, Repairs, Cancellation and Refund Policy